Shipping Information

Tools Plus welcomes all tool users from the US and around the world. We ship to all 50 states, the Virgin Islands, Guam, and other US protectorates, Military APOs and FPOs. ( Free shipping on orders over $50 ONLY applies to the Contiguous 48 states. Alaska nor Hawaii are not eligible for free shipping ). PLUS all destinations in the world serviced by UPS, FedEx, US Postal Service or DHL (customer needs to use own account for DHL).

We have been shipping Internationally since 1999! For more information regarding International Orders, please click here.

And you might be interested to know that you can visit our store very easily. We are 2 hours from JFK, Laguardia and Newark International New York Area Airports and 2-1/2 hours from Logan International Airport at Boston.

Our forms of payment include:

  • Major credit cards: Visa, MasterCard, Discover, American Express
  • PayPal*
  • Wire transfers
  • U.S. Government Credit and Impac cards
  • Purchase Orders from City, County, State, Federal Government as well as Public Education
  • Certified Check or Bank Check (in advance)

*PayPal orders are subject to USA, Canada and UK orders only and must have a “confirmed” address with PayPal in order to be processed.

FREE SHIPPING!

On Orders over $50


FREE SHIPPING INCLUDES all combinations of "under $50 items" when they accumulate to over $50 as well as all individual items over $50, within the lower 48. And under $50 is only $8.50. Any orders that select the"standard ground" option will ship at Tools Plus' discretion utilizing one of the following carriers (UPS, USPS, Surepost)

Exceptions:

Please Note: Requests for liftgate service may incur an additional charge.

Time expectancies: (Top)

All orders for Stock Merchandise received by 1:00pm E.S.T. Monday-Friday should be shipped within 24 hours. Every effort is made to ensure that your order is sent the day it arrives.

Next day, 2 day, 3-day select air service does not include Saturday or Sunday. If Saturday delivery is required, please call us and we will do our best to deliver your items when needed!

**For fraud protection, we will only ship air packages to locations on file with the credit card company. This is for the protection of the cardholder and Tools Plus.**.

Click here for a map showing approximate shipping times.

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Package Tracking/Shipping Notification (Top)

Prior to shipping, you can track the progress of your order using our Online Tracking Utility. Upon shipment this utility will display your tracking information, and you will also be sent an e-mail containing tracking information.

Backorders: (Top)

If your order cannot be shipped due to backorder, you will be notified via email. If an item you want is on backorder, you have a couple options:

  1. Go ahead and order the item now and have it shipped when it’s available
  2. Be notified when the item is available for shipping

Customer is responsible for shipping charges on backordered items.

Sales Tax: (Top)

Sales tax is only charged for merchandise shipped to destinations inside Connecticut, USA.

Truck Freight: (Top)

We do our best to provide the lowest shipping rates!

Customers are responsible for all shipping and extras (such as a lift gate or appointment fees, manufacturer specific), with items shipping via Truck Freight.

(If applicable) Please take note of the voltage and phase of the machine you are ordering. If necessary, check with your electrician.

Common Carrier: (Top)

Items shipping Common carrier are ONLY $8.50, (within the lower 48 states) the rest is on us!

Deliveries to residential addresses, as well as optional services; life gate, pre-determined delivery times (appointments), may be extra and are manufacturer specific. EXCEPT most JET and Powermatic machinery.

(If applicable) Please take note of the voltage and phase of the machine you are ordering. If necessary, check with your electrician.

When Shipping Via Truck Freight or Common Carrier: (Top)

Machinery and some very large orders may be delivered by a large (18-wheeler, in most cases) truck. The truck must be able to access the place of delivery.

All our shipments are carefully wrapped (and strapped to a skid, if necessary), for added protection.

**Note any missing items or any damage on the bill of lading, retain a copy, and notify the carrier and us immediately.

Please inspect all packages upon delivery. Any damages or shortages MUST be noted on the bill of lading at the time of delivery. Please make sure to retain a signed copy for yourself. By US commerce law, all damages are the responsibility of the consumer once a delivery is signed for. We will assist as fully as we can.

(If applicable) Please take note of the voltage and phase of the machine you are ordering. If necessary, check with your electrician.

Charges may apply if the customer is not present when delivery is attempted.

Lift gate service means the freight is simply lowered to the ground. It is the customer's responsibility to move it from there. Arrangement for a lift gate delivery may involve an extra day or two shipping time.

**A suggestion for residential deliveries: often we can arrange for you to pick up your shipment from the local terminal of a freight company. You may then get an even lower price, as much as 40%. So consider borrowing a truck or trailer or recruiting a friend/relative that has one.

Packaging Material: (Top)

From the Owner: An Important note regarding pre-opened packages we ship!

In order to ensure your item arrives in the best condition possible and to avoid any possible shipping damage, some products may be opened by us before shipped out to you in order to add extra packing material. We open it only to assure your order arrives in the same condition as it was when shipped to us.

Your product’s safety is our priority!

And Lucy agrees!

Eric Savelle, Owner

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